Microsoft Dynamics CRM

5 Benefits of an Integrated CRM System

Microsoft Business Solutions CRM was designed to meet the wide range of integration requirements required for today's business systems, whether simple or complex. Not only does it integrate information from multiple sources across your business, it was also designed to work with a variety of business software applications from Microsoft, as well from other providers—including with custom software. Why is that so important? Here are five of many reasons:

Complete
customer
information!

Get a complete picture of your customer.

Microsoft CRM modules work together to give your and your employees' up-to-date customer information that can be shared across department lines. The sales and customer service modules are completely integrated and give all staff and employees complete access to customer information gathered throughout the organization.

Connect and streamline your business processes beyond system boundaries.

The ability of Microsoft CRM to present and share complete customer information helps companies find new ways to better server customers and identify new opportunities. The application also frees employees from the time-consuming task of re-entering information that another department has already captured.

Easy
integration
with other
systems!

Take advantage of smooth integration with other information systems.

Microsoft CRM was designed from the ground up on the Microsoft .NET Framework. This key Microsoft Windows technology lets Microsoft CRM integrates easily with other key applications including Microsoft Business Solutions for Financial Management and Enterprise Resource Planning and Microsoft Dynamics RMS.

Work beyond the reach of your network.

With Microsoft Dynamics CRM, your sales force can work far beyond the boundaries of your network. The sales functionality within Microsoft Dynamics CRM takes full advantage of the ability of Microsoft Office Outlook to work offline. This lets your employees work no matter where they happen to be.

Customize and integrate with other products and services.

Built on flexible .NET technologies and powerful integration tools, Microsoft Dynamics CRM lets developers integrate its functionality with third-party applications and Web services. Together, these systems can let your company build an extremely powerful custom solution.

Main Features of Microsoft CRM

Microsoft Business Solutions Dynamics CRM helps your small-to medium-sized business and divisions of larger organizations increase sales success, deliver superior customer service, and make informed business decisions.

The simple configuration and ease of use of Microsoft CRM helps employees become productive fast, with little training. Easy-to-use wizards help you customize Microsoft CRM to your business specifications. Additionally, your Microsoft Certified Partner can help you customize your Microsoft CRM solution for integration with third-party applications.

Sales Force Capability

Microsoft Dynamics CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process–helping ensure a shorter cycle, higher close rates, and improved customer retention.

Customer Service Capability

Microsoft Dynamics CRM Customer Service helps your business increase its capacity to handle requests without increasing employee count. Microsoft Dynamics CRM Customer Service helps your service representatives provide customers with the consistent, efficient service that ensures satisfaction.

Mobility Features

Microsoft Dynamics CRM Mobile allows users to quickly manage account information, add and organize business contacts, schedule important meetings, and track existing sales opportunities—all while working from a Pocket PC or Pocket PC Phone Edition with Windows Mobile 2003 software.