As we know through our experience with many customers, without reachable, reliable, timely and affordable retail management service - whether it's system analysis, installation or technical support - even the best retail management or enterprise resource planning system may quickly fade into oblivion. That's why customer service is the most important part of our business vision. Here are some examples of the services we provide:
| |
|
| |
Before doing
anything else
let's do some
thinking! |
| |
|
Retail Management Business and Technical Analysis
Our expertise covers many business and technical areas. When we propose a solution we always see a bigger picture - a system which fully pays for itself in the shortest possible time with the maximum positive impact on the bottom line. Thorough business analysis is the foundation Retail Hero builds its retail management solutions on. Unlike with some "one-trick" vendors, our goal is to help customers in finding and implementing the best possible retail management system.
Retail Management Technical Support
What makes a great vendor? Ability to support the solution. Unlike some software resellers, Retail Hero's team is dedicated to supporting the entire retail management solution and the entire IT infrastructure (hardware, software and IT-enabled business workflow) anytime our customer needs help. The goal is to be proactive rather then reactive; to fix the potential problem before it occurs rather than recover from a disaster.
Retail Management Managed Services
A small business' success has never been more dependent on technology. Their business depends on how effective their network is, how reliable their technology will be and how much money they have to spend maintaining and protecting their IT assets. This is where the benefit of having a trusted managed service provider (MSP) comes in. An MSP can provide fixed support costs, improve network efficiency and ensure minimal interruption of IT assets.
Retail Hero has a fixed-cost solution that allows us to monitor and manage customer networks while supporting the diverse needs of their entire customer base. Most customers will have existing infrastructures such as firewalls, network address translation systems (NATs), private IP addressing schemes, proxy servers and IP masqueraders. Our solution seamlessly and securely integrates into any environment without reconfiguration of customer networks.
| |
|
| |
On-site
training
is the best
choice! |
| |
|
Customer Training
Receiving good training by customer personnel is extremely important in order to take full advantage of the investment. Nothing is better than learning the program and then applying the learned material directly into ones own unique business environment. Unlike some training centers, our implementers (which are also certified trainers) provide full on-site customer training, which also includes practical help and advice.
Hardware and Software Procurement For Retail Management Solution
You as a customer don't have to worry about where to get pieces of the software or POS equipment to run your business. Retail Hero takes care of the entire procurement process so you get all necessary hardware and software delivered right to your office or store, either already pre-configured, or awaiting installation on-site. We like working with technology leaders who offer unbeatable services and support. This is why Retail Hero has chosen Retail POS systems from vendors such as Pioneer, Casion, DigiPOS and HP as the primary hardware platforms and Microsoft Dynamics Retail Management System as the primary software for our solutions. However, it doesn't mean that we work only with these vendors. Over 5,000 POS and other technology products for Retail industry from other vendors are available per your request. Please contact us for more information.
Customization and Integration Of Retail Management Systems
Not all businesses are created alike, many have unique requirements. That's why our team of experienced software programmers and technicians, have carefully selected software packages (Dynamics Retail Management System) that enjoy support by an industry leader (Microsoft) and yet are fully customizable. Whether you need specific reports, receipt, capture additional information, integration with other systems (i.e. accounting or ERP), our solutions allow that to happen.
Network Design, Installation and Support
Computers in a retail store are still computers connected into a network - as in any other office. Retailers, as any other businesses, must be able to take full advantage of Internet technologies and yet keep their data and retail management systems secure and reliable. That's why network design, installation and support are part of our service. Following our recommendations on POS, computers and retail management systems selection guarantees our customers virtually no downtime at all - which is extremely important when customers are lining up to take advantage of your latest sale promotion. And yet, once in a while the unforeseen happens. That's why our technicians are always available via phone for remote help or on-site in case you need assistance.
| |
|
| |
Don't wait,
get online
NOW! |
| |
|
Integrated Retail Web Store
In 21st Century, Internet has become integral and an important part of our life. Many, so called "advanced shoppers", do their shopping online before they go to the store. Every retailer must consider the necessity of having an automatic cash register which sells goods 24x7 around the globe - because that's what most shoppers are looking for. But the problem with many e-Commerce solutions is the lack of integration with other back-office systems. As a result of adopting such solutions, retailers must spend a great amount of additional time keeping the online catalog up-to-date and processing orders.
With Retail Hero's e-Commerce solution, the Web site is completely integrated with the in-store Point of sale system, so there's no double work for the store manger. And shoppers can take full advantage of up-to-date inventory, prices, hassle-free integrated card processing, online shipping and no store line-ups.
How do we do it all? If you want to know what happens when you become our client, please read about our Business Process.