To see Hero Points 3.1 in action and for tutorials, see below.
Brand new 
Retail Hero's customer loyalty reward system Hero Points 3.1 for Microsoft Dynamics RMS (released on December 15, 2009) is a software that allows customers to collect loyalty points and redeem them for discounts.
The system's functionality is similar to popular mass customer loyalty programs such as Air Miles, Petro-Points etc. - with the advantage that you can run Hero Points 3.1 completely in-house, without paying any service charges and fees!
With Hero Points 3.1 the store owner is given the capability to define both collection and redemption schedules and provide additional points for specific purchases (bonus points) and for the new customers (welcome points). An upcoming upgrade to Hero Points 3.1 will feature "customer club" option in which the most loyal customers may be awarded an increased number of points according to their purchase history.
In Hero Points 3.1 the point collection schedule allows to assign how many points-per-dollar the customer will collect for purchasing of a specific item or an item from a specific department/category. The collection schedule lets you define effective date ranges, various exempts, bonus points, welcome points and a minimum purchase value.
As in the previous version of Hero Points, the flexible redemption schedule gives two options for applying the discount: a transaction discount or a reward item. In addition there is a way to collect points on unavaliable earlier transaction types, such as work orders, back orders and layaways.
At the POS till during a transaction the system detects when the customer has collected the number of redeemable points and automatically prompts the cashier to reward the customer by applying a discount according to the redemption schedule.
With Hero Points 3.1 you can:
-
Create your own point collection and redemption schedules
-
Print the point collection or redeeming information on the receipt
-
Give welcome points to new customers and bonus points on select items
-
Establish points accelerators that increase the numebr of points collected based on calendar days, time of day or day of the week, total cash spent levels or individual customers.
-
Use shared schedules for multi-POS installation
-
Use with other Retail Hero’s RMS Add-ins
- Install the program easily and quickly
-
Consolidate all data in Headquarters for multi-store chains
Download trial software at: http://www.rmsexperts.com
Please take a look at the following screenshots and contact Retail Hero for more information.
Configuring the Collection Schedule
Use a fixed or variable schedule. Define points-per-dollar collected for individual items, departmens and categories. Configure effective date ranges and various types of exemptions.
New in 3.1: Point Accelerators
Establish point accelerators based day of the week and time of day, calendar day, customer purchase level or individually per customer.
Redeeming the Collected Points
Automatically redeem the collected points at the POS. The cashier is promted to ask the customer to redeem the points.
Hero Points 3.1 Customer Receipt
The customer receipt shows the point collecting and redeeming details.
Hero Points Customer History Report
In addition to having two Hero Points reports in RMS Manager, now you can generate a customer points history report right from the application screen and save or print it as pdf!
Tutorial: Configuring Hero Points 3.0
Watch this video to learn how Hero Points is configured. This tutorial will teach you how to set up the program and configure a simple Hero Points redemption schedule.
Tutorial: Using Hero Points 3.0
This video covers the operation of Hero Points at the point of sale, and goes into point redemption in detail.
Tutorial: Using Hero Points 3.1 Point Accelerators
This video tutorial goes into detail with the new Point Accelerators feature made available in version 3.1. Learn all about its configuration and application here.