Germantown, MD – April 15, 2012 – POSitive Technology and Retail Hero, two longstanding leaders in the US Point of Sale retail industry, partnered up to offer Microsoft Dynamics RMS customer Pictures Plus an unparalleled POS integrated customer loyalty rewards system know as Hero Points.

Retail Hero's Hero Points for Microsoft Dynamics RMS and POS 2009 is a software that allows customers to collect loyalty points and redeem them for discounts where the store owner is given the capability to define both collection and redemption schedules and provide additional points for specific purchases (bonus points) and for the new customers (welcome points). At the POS till during a transaction the system detects when the customer has collected the number of redeemable points and automatically prompts the cashier to reward the customer by applying a discount according to the redemption schedule.

Pictures Plus, the premiere Hawaiian custom framing specialist, tailored the rewards program to meet the needs of their business by creating the Pictures Plus Fanatic Card with loyalty points program. This loyalty programs allows anyone who buys any frame to receive a Pictures Plus Fanatic Card, Free. This card qualifies customers for added savings on specially featured products throughout the year, plus the ability to earn points for every dollar spent. These points are worth a penny each on future purchases up to 50% off of the total purchase. “When we created our Loyalty Points program, we had our loyal customers in mind. We wanted to offer our valued clients the best rewards specials possible. We wanted to give them an unheard of rate of return on their spending,” says Charissa Wong, Network Operations Manager for Pictures Plus.

 “Our customers are really getting into the loyalty program… they love it,” says Charissa. “Since implementing Hero Points, aka “Fanatic Card”, we have seen a marked increase in repeat customer activity”.

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New POS solution takes advantage of OpSuite's cloud-based retail management technology and SellNOW's rich POS interface and ability to process transactions with or without an Internet connection.

Las Vegas,  OpSuite LLC and Retail Hero officially announced SellNOW at Retail Realm's Microsoft Dynamics Resellers and Users Conference the weekend of January 29-30 2011. 

SellNOW, combined with OpSuite Retail Management Software make up a complete Retail Solution for retailers of any size. SellNOW, available through OpSuite and its resellers, is a flexible POS interface which can handle the large range of checkout register requirements.

OpSuite and SellNOW significantly cut the costs of implementation and maintenance associated with retail management software solutions. Maintenance and support are taken care of online without the customer worrying about it. Patches and fixes are applied automatically and seamlessly. Rather than paying high upfront license fees, with OpSuite/SellNOW the customer has one affordable monthly payment, which includes not just the software cost, but also 24/7 support and all back-end server hardware and maintenance costs.

OpSuite is a cloud-based retail management software solution which supports various point-of-sale solutions, including: Dynamics RMS, Dynamics POS 2009, Quickbooks POS and SellNOW POS, which is the only POS front-end delivered as SaaS. SellNOW is available in English and Spanish versions.OpSuite provides real-time data and management tools for business owners that can be accessed from anywhere in the world with a web browser. This makes it possible for store managers to operate their store from abroad or after hours and react quickly to anything that comes up within the organization. 

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On the Fifth Anniversary of Original Launch, Hero Points has Undergone Many Versions and Continues to be Retail Hero's Best Customer Loyalty Program for Microsoft Dynamics Retail Management System (RMS) and Dynamics POS 2009

Vancouver, British Columbia,  Retail Hero celebrates the fifth anniversary of Hero Points - a customer loyalty add-on for Microsoft Dynamics RMS and POS 2009. The software is in its third version and an incremental update will be released in Q2 2011.  Through the efforts of Retail Hero and partners, the loyalty program has been implemented in over 300 retail locations worldwide and has helped these businesses organize their customer loyalty programs. 

The program grew in popularity due to the ease of setup and usability of Hero Points and a massive adoption among RMS Value Added Resellers (VARs). In 2010, Hero Points saw a doubling of license sales through its extensive VAR network. Hero Points gets VARs new clients and lets them sell deeper into their clients by providing a complete customer loyalty solution. 

Despite Hero Points’ success, store owners are still being surprised by the effectiveness of having a customer loyalty program integrated with their point of sale registers. Kursat Ozer, IT manager of Zeytuna Market says “I did not know the meaning of ‘customer loyalty’ until we started using Hero Points. Each time I generate a report, it amazes me to see the number of customers coming back. I think ALL retail stores need this tool. I cannot think of a reason why people do not implement a loyalty program for their businesses!”

Now, five years and three iterations later, Hero Points is by far the most versatile loyalty program available to Dynamics RMS and POS 2009 users. Many store owners report successes similar Mr. Ozer’s after switching to Retail Hero's electronic customer loyalty program, Hero Points.

Retail Hero is a leading developer and integrator of POS solutions, customer loyalty programs, payment and gift card integration, point of sale workflow, inventory control management and interface add-ons for Microsoft Dynamics RMS and POS 2009. With over 500 implementations worldwide, Retail Hero’s add-ons are highly regarded for their ease of use and high benefit to retail businesses. Visit www.retailhero.com.

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Retail Hero’s latest add-on for Dynamics RMS affordably makes the cashier a mobile vendor

Vancouver, British Columbia - Traditionally, store clerks were grounded to just one spot: the in-store POS station. With the evolution of technology, retailers can now set up mobile stores as another means to sell merchandise. This new type of selling, called “pop-up retail,” is made possible with the miniaturization of point-of-sale equipment, making it portable enough to take outside the store.

On the forefront of this trend is Retail Hero with the release of RMS Lite. RMS Lite integrates with a retailer’s current Microsoft Dynamics RMS POS system and provides a mobile POS interface that coupled with a touchscreen tablet PC puts a portable order placement and transaction processing station the size of a small laptop in a sales representative’s hands. RMS Lite features everything one would expect of standard POS software including visual inventory navigation menu, an inventory lookup screen, and the ability to process transactions in cash, debit or credit. RMS Lite also supports the PCI-DSS requirements by using TransSentry(TM) technology developed by Mercury Payment Systems.

Released in July 2010 at the RetailNOW Conference, RMS Lite is a brand new and unique product from Retail Hero. Though it may function as an additional POS lane at the store, RMS Lite is designed to supplement Dynamics RMS  for applications where using the original RMS POS interface is inconvenient. In addition to using RMS Lite for pop-up retail applications, it can be used as a line-busting mobile cashier with a tablet PC, ad-hoc cash-only POS lanes, and for offsite sales at flea markets, trade shows, or anywhere mobile sales is possible. This is made possible with its “Offsite Mode” feature that splits the inventory between the store and the mobile platform, performs transactions and then re-synchronizes when returned to base.

ABOUT RETAIL HERO Retail Hero is one of North America's premier developers of customer loyalty, back office and interface add-ons Microsoft Dynamics RMS. With over 500 implementations worldwide, Retail Hero’s add-ons are highly regarded for their ease of use and high benefit to retail businesses. For more information, visit www.retailhero.com.

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New Version Provides More Than 15 New Features Inspired by Users

Vancouver, British Columbia – Retail Hero®, a point-of-sale computer system specialist and leading provider of loyalty software add-ons for Microsoft Dynamics RMS announced the release of Hero Points version 3.0. Hero Points is a unique take on loyalty programs that enable retailers to award customers points for purchases made that can be redeemed for discounts on future purchases.
“We’ve listened to customer feedback on how make Hero Points even better and have incorporated many of their requests in the latest evolution of our software.  Version 3.0 includes more than 15 new product features that give our customers flexible, easy-to-use options to more effectively market to their customers,” stated Anthony Ludmilin, CEO of Retail Hero®.
Highlights of the new features of Hero Points 3.0 include:

• Variable mode point collection which enables retailers to assign points per dollar value to individual items, entire categories, or departments with effective date ranges. 
• Welcome points that give retailers the flexibility to award additional points to new customers.
• A modern visual interface that is more appealing to today’s retailers.

 Visit www.retailhero.com/heropoints to learn more about Hero Points 3.0.

About Retail Hero
A developer of add-on software solutions for Microsoft Dynamics RMS since 2004, Retail Hero is a Microsoft Gold Certified Partner.  Retail Hero’s add-on software solutions give a variety of additional functions with seamless connectivity to Microsoft Dynamics RMS.  Download the product catalog at www.retailhero.com/RMSaddons.
Retail Hero can be contacted by phone at 1 888 785-4375 or by email at info@retailhero.com

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