About Retail Hero
Retail Hero™ was formed under a different name in 1999 as a technical support and software development company by a small group of skilled IT specialists with university degrees and many years of prior hands-on experience in enterprise networking, helpdesk support and custom software development.
Since 2004 Retail Hero™ has shifted its focus to point-of-sale (POS) and inventory management (IM) solutions for the retail industry with Microsoft Dynamics RMS and POS products. During this time, we applied our software development skills to customize the Dynamics platform for customers with specific needs. Soon afterwards, developing and supporting various add-ons for Dynamics RMS and POS 2009 became the main focus of the company.
Since that time Retail Hero has developed and sold over 20 Dynamics RMS and POS 2009 add-ons varying in functionality from customer loyalty programs to visual enhancement, tools and utilities. The company’s customers span many retail verticals including pet food supply, wine and liquor, gardening, sporting goods, payment processing and gift card integrations etc..
Our specific interest lies in the integrated customer loyalty programs for Dynamics RMS and POS 2009. In fact, programs such as Hero Points and Q-Rewards are by far the best customer loyalty solutions for Dynamics RMS and POS in the channel - implemented in hundreds of merchant locations worldwide! Customer loyalty programs are essential for every retail business because they help bring customers back to the store. An effective customer loyalty program based on flexible and powerful solutions from Retail Hero is a “must have” option for any Dynamics Retailer.
Retail Hero’s solutions are available through many Dynamics RMS VARs worldwide or directly from our Web site. Today, Retail Hero™ has a full-time technical support helpdesk which operates today's best and fastest non-intrusive remote support tools for immediate customer assistance. Since Retail Hero’s customers reside in different parts of the world, Support services are fine-tuned to provide assistance with minimal delays.
Going forward, the Company is looking to build and strengthen its relationships with the SMB merchants and POS resellers (VARs), by offering them a set of well-supported, high-quality software technologies which help to build their businesses.
Customer Loyalty: Hero Points for RMS, Hero Points for POS 2009, Q-Rewards, Mega Gifts, Happy Checks
Utilities: Team Commission, Catalog View, Backorder Presto, Ship-T, Top Import, PIC-ME
POS Software: RMS Lite